Frequently Asked Questions

Below you can find some useful information and frequently asked questions

You can book directly here on our website or by sending an email request.

A stay at the Relais Stibbert leaves no room for boredom: on request we can organize any activity or excursion for you. Guided tours of the major Florentine museums, Wine Tours in Chianti with visits to Monteriggioni, Siena and San Gimignano and wine and food tasting.
Personalized tours to Pisa, Lucca, Arezzo, Grosseto and other major centers of Tuscany.
For more information about the tours visit our Experiences page.

Since July 1, 2011 the City of Florence has instituted the tourist tax by resolution of the City Council No. 33 of June 10, 2011, No. 50 of July 28, 2014 and No. 12 of March 2, 2015.
The tax is applied on overnight stays of non-residents in the City of Florence and for a maximum of 10 consecutive nights. The measure of the tax for this accommodation is 4.00 EUR per night, per person.
The following exemptions are provided: minors under 10 years of age. Also exempt are persons assisting inpatients hospitalized at local health facilities, at the rate of one companion per patient; parents, or companions, assisting minors under the age of eighteen hospitalized at local health facilities, for a maximum of two persons per patient.

Relais Stibbert is located in Via Lambruschini 39, at the gates of the historic center and outside the ZTL. Easily accessible on foot with a pleasant walk of 10/15 minutes, or comfortably with the new streetcar line T1 from SMN central station. Our stop is Muratori-Statuto.
Our Relais is also close to the Florentine exhibition center (500 meters) and the hospital-university of Careggi and Meyer (1.5 km).

The nearest airport is in Peretola and is called Amerigo Vespucci. It takes about 20 minutes by car to reach our Relais, or 30 minute by Tram line T2

Relais Stibbert is located outside the ZTL, so it is easy to reach by car without the risk of running into particular penalties.
To park your car safely we have a garage agreement (Garage Le Rampe in Via del Romito 1 / A) for an extra fee with valet parking service, and the cost is 30 EUR .
As an alternative to the garage you can leave your car on the strips adjacent to the structure, as the area where we are located is very quiet.
The cost of the garage is 20.00 EUR per night going directly to you. The valet service has a cost of 10.00 EUR each way.
The blue stripes have a cost of 1 EUR per hour from 8:00 to 20:00 and you can pay by card or cash.
The blue and white stripes have a cost of 15.00 EUR for the whole day.

Both on departure and arrival we can arrange for you a transfer to/from the airport or station or any other necessary destination. Let us know in advance and a vehicle with
private driver will pick you up for trips, tours and excursions, alone or in groups.
If you wish to discover Tuscany independently, we will offer you assistance in renting a car or motorcycle.

For guests who love bicycles, we provide our personalized bikes, so you can visit the city in a faster and more ecological way.
The cost is 10.00 EUR per bike for the whole day.

We welcome your puppies with a pet set just for them, consisting of a toy, a blanket and a bowl with kibble.
Please inform our staff of the presence of your pet so that we can arrange the best welcome for him as well.
In order to offer a quality service we require a supplement of 10.00 EUR for small size, 20.00 EUR for medium size, 30.00 EUR for large size.

Yes. In all rooms and for all our guests we provide Sky Gold free of charge.
Enjoy all the cinema, sports and many other programs for your children.

Yes, all our TVs are smart TVs from and include Netflix you can enjoy that service completely free and enjoy your favorite movies or series even when you are on vacation.

Yes, our chef is happy to welcome you in his kitchen, and organize a class according to your preferences. All the dishes cooked and learned you can taste at dinner also accompanied by an excellent wine pairing.

Yes, for all our guests we provide the catering service in our dining room, or during the summer in our private urban garden.
For the pleasure of good food we are pleased to offer our restaurant open daily from 19:00 to 23:00.
The love we have for cooking and the vast experience with food has allowed us to find a formula that enhances our culture and our products, keeping alive the classic traditions, and at the same time enhancing our imagination, managing to arouse the curiosity and surprise the palate of every diner.
Following the booking you will receive a list of menus specially designed, and some menu options with a fixed price.
The choice of dishes, or menu must be made only 24 hours in advance, as the service is tailored to each of our guests.
If you have special needs or requests different from those proposed we will be happy to meet all your requests, just contact us with the right time in advance so we can organize.
If you do not choose the fixed menu options, a minimum charge of 40.00 EUR per person is required.
The reservation and menu choice can also be communicated via WhatsApp: +393290038534.

Yes, it will be care of our restaurant to prepare a good lunch box according to your needs.

Yes, upon request we can organize your event. Whether it is a birthday party, anniversary, a surprise to your partner our staff will be happy to advise you and organize your best event.

Yes, it is possible to book with all the gift packages conventions at the Relais. For each package there are special conditions which have all been reported in the site of reference of the package.
The booking with the packages must be done directly with us.
It is not possible to book through OTA and use the package, and at the same time it is not possible to combine the package stay with the OTA stay.

All rooms have a power strip where you can plug in most plugs. For different needs we will be happy to help you find a solution.

One child under 5 years stays free of charge.Free stay is applicable for a maximum of 1 child per room and may vary depending on the size of the room booked and local legislation.
Children over 5 years old pay an extra charge of EUR 30.00 including VAT per night including breakfast.

In addition to Italian, we also speak English, Spanish, German and Albanian, and with a little good will and patience we can also understand each other in many other languages.

– On our site we guarantee the best price.
– No intermediation cost is applied.
– You will have a direct relationship with the hotel.
– There is no intermediary who must intervene in case of change of reservation.

Yes, a deposit equal to the price of the first night is required to confirm your reservation. The deposit must be paid in the last step of the online reservation by credit card (we accept visa, maestro, mastercard and amex), as well as payment by paypal or stripe.
The deposit will be deducted from your account to be paid at check-out.
In case you do not have a credit card, please contact us directly and we will find another solution through bank transfer.

Our reception is open from 7:30 in the morning until 19:30 in the evening. After that time even if
we are not physically present in the structure, just a phone call away, and in a few minutes we will be
we will be there to help you with transfers, to organize tours and guided visits, to book restaurants and tickets and to give you directions on how to get to the hotel.
and tickets and give you directions on how to easily reach all the places you want.
It is possible to check in even after 19:30 with prior notice of the procedure
automated procedure, so if you plan to arrive after this time please notify us so we can
we can better organize your check-in so that as soon as you arrive you enter
directly into the room, as if it were your home.

It is possible to make the bureaucratic check-in and take the keys of the room from 10.00 to 19.00.
The staff will welcome you with a smile, offer you a flute of prosecco or a welcome drink and in the meantime will tell you the history of our building, giving you some important information. He will take your luggage to your room and let you rest, but always staying around to make sure you have everything you need.
Check-out is by 10:30 am, but if you wish you can leave your luggage in free storage for the entire day.
Important: The room is ready from 2pm.

Inside our Art&food Room you will find a rich buffet with an intercontinental breakfast for those who prefer it. Or have a real Italian breakfast, with hot brioches and freshly baked cakes from our trusted bakery, strictly accompanied by an espresso coffee or cappuccino.
Breakfast is served from 8:00 to 10:30, but if you prefer you can request it served in your room at any time.
We can prepare a delicious breakfast box for you to take with you.
Food for celiac and vegetarian is also available on request.

The nearest train station is the main station of Santa Maria Novella (SMN) which is about 15 minutes on foot, 5 minutes by cab.

Unfortunately, we don’t have an indoor gym, but that doesn’t stop us from letting you work out while you’re on vacation.
If you want to keep fit while on vacation, you’ll find some of the best Fitness Centers in Florence near the Relais that have an agreement with us.
Let us know in advance and our staff will be happy to book your entrance at a special price and explain how to reach them.

Fast wireless is available for free in your room and in the common areas. Surf with your smartphone, tablet or laptop anytime.

After a day in the city do not miss the opportunity to enjoy a relaxing massage.
Inside our relais you can find the new holistic center INMA which was created with the aim of regenerating body and mind and give unique moments of pure relaxation.
The man and his well-being is the nerve center of this space modeled on his needs, desires and aspirations with the aim of restoring him in a relaxed space, but without sacrificing the charm of colors, materials and shapes to help create the right atmosphere for each of us, thanks to the combination of all the essential elements.
Simple lines and warm neutral colors with a contemporary touch of petrol blue, black details, golden metal and dark wood, where sounds, scents, air and light are intrinsic and create a relaxing, regenerative and unforgettable atmosphere.

We will provide everything you need for your kids, Playstation or Xbox as well as wifi network, so you can have fun even while you are on vacation.

Yes, for all our guests who wish to enjoy an evening by candlelight, or a visit to a museum, or simply a walk through the streets of the center, we avail ourselves of the collaboration of highly qualified staff to look after your children while you are away.
So you can have a little moment all to yourself, without giving up the serenity and security of knowing your children are in trusted hands for a few hours!

Absolutely yes, treat yourself to an unforgettable moment, have a “nice bottle” of wine waiting for you in your room, or while you dine, or bring a souvenir from Florence and taste it at home while you think back to your past trip.
We offer a wide selection of regional, national and international wines and champagnes.
Indicate your divine desire and it will be waiting for you….

Take or be taken by the throat with our fabulous wide selection of chocolate productions always strictly handmade: velvety gianduia creams, marron glacés and chocolate in a cup as well as a tasty variety of 18 pralines that can satisfy even the most demanding palates.
Put us to the test, you choose the flavors, we’ll take care of the rest.

A flower is short, but the joy it gives in a minute is one of those things that has no beginning or end.(Paul Claudel).
Give yourself or yourself a minute of joy, order your flowers in advance, and they will be waiting for you in your room.

Yes, we can provide you with a meeting room for up to 12 people, with everything you need to make your meeting comfortable and effective.

Laundry and dry cleaning service is available from Monday to Saturday (excluding holidays).
Garments delivered before 09:30 are returned after 20:00 the same day. It is also possible a quick service in 4 hours, with pick up until 09:30.
The ironing service is available every day from 09:00 to 20:00.

All our rooms are no smoking, as we are a non-smoking structure. For all people who smoke, please tell us at the time of booking as we provide rooms with outdoor spaces where you can smoke.

In order to reserve a crib, please contact us.

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